Privacy Policy — How 10tk Protects Your Data

1. Overview

This Privacy Policy applies to all services offered by 10tk at 10tk.one and through the 10tk mobile app. It explains how we collect, store, use, and protect the personal information of every player who registers and uses the platform.

10tk is committed to handling your data responsibly. We collect only what we need, use it only for the purposes described in this policy, and never sell it to anyone. If you have questions about how your data is handled, contact us at [email protected] at any time.

2. Data We Collect

10tk collects personal data in two ways — information you provide directly when registering or using the platform, and information collected automatically as you interact with our services.

Information you provide directly:

• Full name and date of birth
• Bangladeshi mobile phone number
• Mobile banking account details (bKash, Nagad, or Rocket number)
• National ID number (when requested for identity verification)
• Profile preferences and communication settings

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location (country/city level only)
• Pages visited, games played, and time spent on the platform
• Deposit and withdrawal transaction records
• Login timestamps and session duration

3. How We Use Your Data

Every piece of data 10tk collects has a specific, legitimate purpose. We do not collect data speculatively or hold information we do not need. Here is how your data is used on the 10tk platform:

• Account management: To create, maintain, and secure your 10tk account, including login authentication and password recovery.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Identity verification: To confirm you are who you say you are, particularly before processing large withdrawals or when fraud is suspected.
• Fraud prevention: To detect and prevent unauthorised access, duplicate accounts, bonus abuse, and money laundering activity.
• Responsible gaming: To monitor betting patterns and identify players who may need support, in line with our Responsible Gaming commitments.
• Platform improvement: To understand how players use 10tk and make the experience better — faster load times, better game selection, smoother payments.
• Customer support: To resolve disputes, answer queries, and investigate complaints effectively.
• Legal compliance: To meet any obligations imposed by applicable laws and regulations.

4. Data Sharing

10tk does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually required to protect it to the same standard we do.

• Payment providers: bKash, Nagad, and Rocket receive your mobile number and transaction amount to process payments. They do not receive your full account profile or game history.
• Identity verification services: When we need to verify your national ID, we use a trusted third-party verification provider. They receive only the data needed for verification and are not permitted to use it for any other purpose.
• Legal authorities: If required by law, court order, or a legitimate regulatory request, 10tk will disclose the minimum data necessary to comply. We will notify you of such requests where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of 10tk, your data may be transferred to the new entity. You will be notified before any such transfer takes effect and given the option to close your account.

5. Data Retention

10tk retains your personal data for as long as your account is active and for a period after closure as required by law and legitimate business needs. Here is a general guide to how long different types of data are kept:

• Account data (name, mobile number, date of birth): Retained for the lifetime of your account plus 5 years after closure.
• Transaction records (deposits, withdrawals, bets): Retained for 7 years for financial compliance purposes.
• Identity verification documents: Retained for 5 years after the last verification event.
• Game activity logs: Retained for 2 years for dispute resolution purposes.
• Device and IP logs: Retained for 12 months for security monitoring.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so it can no longer be linked to you personally.

6. Security Measures

Protecting your data is something 10tk takes seriously. We have implemented multiple layers of technical and organisational security to keep your information safe:

• All data transmitted between your device and 10tk servers is encrypted using TLS 1.3.
• Data stored on 10tk servers is encrypted at rest using AES-256 encryption.
• Access to personal data within 10tk is restricted on a strict need-to-know basis. Only authorised personnel can access player data, and all access is logged.
• 10tk systems are monitored 24 hours a day, 7 days a week for suspicious activity, unauthorised access attempts, and anomalies.
• Regular security audits and penetration testing are conducted by independent third-party security firms.
• Two-factor authentication is available for all 10tk accounts and is strongly recommended.

While 10tk takes every reasonable precaution, no system is completely immune to attack. You also play a role in keeping your account secure — use a strong, unique password and never share your login details with anyone.

7. Cookies

10tk uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. We use three categories of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in, remember your session, and enable secure payment flows. You cannot opt out of essential cookies without stopping use of the platform.
• Performance cookies: Used to measure how players interact with 10tk — which pages are visited most, where errors occur, and how fast pages load. This data is aggregated and anonymous.
• Preference cookies: Remember your settings such as language preference and notification choices so you do not have to set them every time you visit.

10tk does not use advertising cookies, retargeting cookies, or any cookies that track you across other websites. You can manage cookie preferences through your browser settings at any time.

8. Your Rights

As a 10tk player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and the specific request:

• Right to access: Request a copy of all personal data 10tk holds about you. We will provide this within 48 hours.
• Right to correction: If any of your data is inaccurate or incomplete, you can ask us to correct it. Most corrections can be made directly in your account settings.
• Right to deletion: Request that your personal data be deleted. Note that some data must be retained for legal and financial compliance reasons even after account closure.
• Right to restrict processing: Ask us to stop using your data for certain purposes while a dispute or investigation is ongoing.
• Right to data portability: Request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: Object to the processing of your data for any purpose where we rely on legitimate interests as the legal basis.

9. Minors

10tk is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on 10tk, please contact us immediately at [email protected] with details and we will investigate and close the account promptly.

Any data collected from an account found to belong to a minor will be deleted immediately upon discovery, and any funds in the account will be handled in accordance with applicable regulations.

10. Third-Party Links

The 10tk platform may contain links to third-party services such as payment providers. Once you leave the 10tk platform and visit a third-party site or app, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party services you use in connection with your 10tk account.

10tk is not responsible for the privacy practices or content of any third-party websites or services, even if they are linked from within the 10tk platform.

11. Policy Changes

10tk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via your registered mobile number or through a notice on the 10tk platform at least 7 days before the changes take effect.

The "Last updated" date at the top of this page always reflects the most recent revision. We recommend reviewing this policy periodically. Continued use of 10tk after the effective date of any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 10tk handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 from within your 10tk account dashboard
• Response time: Data-related requests acknowledged within 24 hours, resolved within 48 hours

For responsible gaming support and self-exclusion tools, visit our Responsible Gaming page. For the full rules governing your use of 10tk, read our Terms and Conditions.